Thank you for purchasing through BradCallen.com and Bryxen Software, Inc. We appreciate your business and are excited to bring you unique and content-packed products. Please read these policies carefully as they will give you important information about your rights and obligations as our customer concerning any purchase you make through us unless specifically stated otherwise on the sales page.
Cancellation and Refund Policy: Membership Products or Services
If you are a member of a monthly product or service, you may cancel your membership at any time either by submitting a ticket at our support desk, contact via e-mail or by telephone. As a member, you are responsible for ensuring a cancellation request is received and processed. A confirmation e-mail will accompany any processed cancellation and will be sent via e-mail within 2 business days of the request.
Canceled members may request to receive a full refund of any charge made within 30 days of requesting cancellation. Physical products must be returned within 45 days of the original date of the transaction in order for the refund to be processed. If your membership is to a website or other electronic service, all charges beyond 30 days from date of cancellation are non-refundable.
Cancellation and Refund Policy: Standard Products and Services
One time purchase digital products (non-membership) are subject to a 58 day review period unless otherwise stated on the sales page. This 58 day period begins on the date the product is ordered.
One time purchase physical products (non-membership) are subject to a 58 day review period unless otherwise stated on the sales page. This 58 day period begins on the date the product is delivered.
If the package is returned in new and unopened condition, you will receive a full refund of the original purchase price, this does not include shipping and handling fees. All shipping and handling fees charged are non-refundable once the product has been processed for shipment. Furthermore, you are required to pay shipping and handling for any return shipment.
In addition, a restocking fee of 30% of the total purchase price can be deducted from any refund if the following conditions are met:
1. Any plastic protection has been torn or removed
2. The product is visibly used and worn
3. The product is returned within 2 and 15 days after the required return date
A refund can be refused if the following conditions are met:
1. The product is completely broken and unusable
2. The product is returned incomplete, parts of the product are missing
3. The product is returned AFTER 15 days beyond the required return date
Please contact us at www.bryxensoftware.com/support or via telephone at 317-660-6320 if you have any additional questions.